How we keep you and your data safe
Definitions and interpretation
|Personal Data||collectively all information that you submit to Parent Cloud LTD . This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;|
|Data Protection Laws||any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;|
|GDPR||the General Data Protection Regulation (EU) 2016/679;|
|Parent Cloud LTD, or us||Parent Cloud LTD, a company incorporated in England and Wales with registered number 11797795 whose registered office is at 28 Lower Green Road, Esher, KT10 8HD;|
|User or you||any third party that accesses the Website and is not either (i) employed by Parent Cloud LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Parent Cloud LTD and accessing the Website in connection with the provision of such services; and|
|Website||the website that you are currently using, www.the-wellness-cloud.com and www.parent-cloud.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, Parent Cloud LTD is the “data controller”. This means that Parent Cloud LTD determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Personal Data, from you:
- full name;
- contact information such as email addresses and telephone numbers;
- payment information such as credit / debit card numbers;
- employer details;
- notes based on your consultation with our specialists
How we collect Data
6. We collect Data in the following ways:
- data is given to us by you or;
- data is received from other sources; and
- data is collected automatically.
Data that is given to us by you
7. Parent Cloud LTD will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail, consultation or through any other means;
- when you register with us and set up an account to receive our products/services;
- when you make payments to us, through this Website or otherwise;
- when you elect to receive marketing communications from us; e.g when you use our services or subscribe to our newsletters.
Data that is received from publicly available third parties sources
8. To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience including when using our Website. Specifically, Data is processed by us for the following reasons:
- You have provided us consent
- In order to fulfil your contract with (for us to provide you with our service)
- We have a legitimate interest to do so
- We also process data to improve our products/services, internal record keeping,
- Improvement of our products / services;
- Transmission by email of marketing materials that may be of interest to you;
- Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
14. Your data will never be sold to third parties outside of clause 13.
When we share your information with third parties they will process your information as either a data controller or as our data processor and this will depend on the purposes of our sharing your personal data with such third party.
We may disclose your information to third parties:
- When you specifically request this, such as when you exercise your right to portability.
- When other products and services may interest you provided we have your consent;
- if we are under a duty to disclose or share your personal data to comply with any legal obligations or regulatory requirements or to protect the rights, property or safety of: (i) Parent Cloud websites, (ii) our customers, or (iii) This includes (but is not limited to) exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Transfers may be made outside the EEA where we are satisfied that appropriate safeguards are in place over the transferring and processing of such information or data.
Keeping Data secure
15. We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected]
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
- Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
20. You have the following rights in relation to your Data:
- Right to access – the right to request (i) copies of the information we hold about you at any time. If we provide you with access to the information we hold about you within 30 calendar days, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your Data.
- Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected]
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Third parties we use are as follows:
Acuity Scheduling – We use Acuity to manage all bookings and interactions with clients who have booked 1-2-1 consultations and our antenatal course. Links to their relevant policies are as follows:
Zoom – We use Zoom for users to register and login to our talks, webinars and events. Links to their relevant policies are as follows:
Jotform – We use Jotform for clients to sign-up to our courses. Links to their relevant policies are as follows:
Signed DPA agreement in place and all data is stored securely within the EU.
Writeupp – To manage any client information, questionnaires and contractual agreements. Writeupp is a specialist Practice Management tool trusted by the NHS. All data is stored within the EU.
We occasionally use specialised systems to ensure our clients receive a tailored services for their needs, including:
Nutriadmin – All data is stored within the EU.
For our Hub we use a series of third parties to ensure the easiest user experience (effective from the 3rd of September 2021):
Add Event – To easily enable users to add webinars and classes to their calendars.
SendinBlue – To send relevant and requested updates on events and resources.
We have confirmed all data is stored within the EU and never transferred outside of the EU.
Active Campaign – To ensure users only receive information relating to their personal preferences.
Changes of business ownership and control
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
30. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Parent Cloud LTD by email at [email protected]
Reviewed on 1st August 2022